What Is the Role Of BI In Knowledge Management?
While business intelligence may have full market acceptance, knowledge management tends to be viewed with a lot more skepticism. The problem is that when some organizations have often tried to implements large-scale knowledge management projects, they have usually failed, and the resources, components and technology needed for knowledge management tend to be too complex. The truth is, that knowledge management is a completely viable exercise as long as you have business intelligence on your side. Business intelligence has an important role to play in knowledge management projects.
In normal business intelligence practice, when business users receive information from a business intelligence system, they use their expertise or knowledge to make decisions and take actions- this process may involve interaction with other users, and is supported by collaborative applications and processing.
When business users are making decisions, and taking actions they are using their business intelligence knowledge to combine the information to business processes and the processes they are responsible for in their role in the organization. Their ability to relate their information to business processes is very important. Unfortunately, older business intelligence systems don’t support this activity very well although newer, more rapid-fire business intelligence does address these issues.
Having the ability to relate this information to your business processes allows you to make advances towards automating decision making in your organization. So using business intelligence for knowledge management, can even give less experienced business users a hand in making the right business decisions, fix business problems, and satisfy customer needs.
Business intelligence plays a central role in knowledge management. However, only modern business intelligence systems are currently equipped with the appropriate tools to work in conjunction with knowledge management software.
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